Privacy Policy for Cadence Canada
At Cadence Canada, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our online platform and avail yourself of our travel services.
Information We Collect
We collect various types of information to provide and improve our curated travel itineraries, group tour bookings, individual vacation planning, adventure travel packages, luxury travel experiences, destination wedding planning, corporate travel management, and flight and accommodation reservations.
- Personal Identification Information: This includes your name, address, email address, phone number, date of birth, passport details, nationality, and payment information (e.g., credit card details). We collect this when you make a booking, create an account, or contact us.
- Travel Preferences and Details: Information related to your travel plans, such as destination preferences, dietary restrictions, special needs, seating preferences, and accommodation choices.
- Communication Data: Records of your communications with us, including emails, phone calls, and inquiries made through our online platform.
- Technical Data: Information about your device and how you interact with our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and access times. This is collected automatically through cookies and similar technologies.
How We Use Your Information
The information we collect is used for the following purposes:
- To Provide Services: To process your bookings, manage your travel arrangements, issue tickets, make reservations, and facilitate destination wedding planning or corporate travel management.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
- Personalization: To tailor our services and communications to your preferences, offering relevant travel packages and information.
- Communication: To send you booking confirmations, updates about your travel, important service announcements, and, with your consent, marketing and promotional materials.
- Improvement of Services: To analyze how our services are used, conduct research, and enhance the functionality and user experience of our online platform.
- Security and Fraud Prevention: To protect our services and users from fraudulent activities and unauthorized access.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We may share your information with trusted third parties as necessary to provide our travel services:
- Travel Suppliers: Airlines, hotels, tour operators, car rental companies, and other service providers essential for your travel arrangements.
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, marketing assistance, customer service, and IT support.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We ensure that these third parties adhere to strict confidentiality and data protection obligations consistent with this Privacy Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes using secured servers, encryption, and strict access controls. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
International Data Transfers
As a travel agency, our services often involve international travel. Consequently, your personal information may be transferred to, and processed in, countries outside of Canada where data protection laws may differ. We take steps to ensure that such transfers are conducted in accordance with applicable data protection laws, using appropriate safeguards such as standard contractual clauses.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: To request a copy of the personal information we hold about you.
- Right to Rectification: To request correction of inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): To request the deletion of your personal information under certain circumstances.
- Right to Restriction of Processing: To request that we limit the way we use your information.
- Right to Data Portability: To receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: To object to the processing of your personal information in certain situations.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on our online platform. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Cadence Canada
1872 Symphony Place, Suite 305
Vancouver, British Columbia, V6Z 2E6
Canada